1. Overview
Waitflo is a SaaS platform that provides waitlist, reservation, and guest management services for hospitality businesses worldwide. We are committed to protecting user privacy and handling data responsibly.
2. Data We Collect
- Account information (name, email, login credentials)
- Business configuration (locations, settings)
- Guest interaction data (waitlists, reservations, check-ins)
- System usage data and analytics
3. How We Use Data
We use collected data to operate, maintain, secure, and improve the Waitflo platform, including waitlist management, reservations, SMS notifications, analytics, and customer support.
4. Payment Processing
Payments are processed by Paddle as Merchant of Record. We do not store or process payment card information directly.
5. Data Sharing
We do not sell personal data. Data is only shared with essential service providers required to operate the platform (e.g., payment processing, SMS delivery, cloud infrastructure).
6. Data Retention
Data is retained only as long as necessary to provide services, comply with legal obligations, or resolve disputes.
7. International Data Transfers
Data may be processed in multiple jurisdictions where our infrastructure and service providers operate.
8. User Rights
Users may access, export, or delete their data through account settings in compliance with GDPR and CCPA requirements.
9. Updates
This Privacy Policy may be updated periodically. Continued use of the service constitutes acceptance of changes.