1. Payment Processor
All payments are handled by Paddle as Merchant of Record. Refunds are subject to Paddle’s policies and applicable consumer laws.
2. Subscription Policy
Subscription fees are generally non-refundable once a billing cycle has started unless required by law or in verified billing error cases.
3. Eligible Refund Cases
- Duplicate charges
- Verified technical billing errors
- Service failure preventing core platform usage
4. Cancellation Policy
Users may cancel at any time. Cancellation prevents future billing, but does not refund the current active billing period.
5. Chargebacks
Unauthorized chargebacks may result in temporary account suspension pending resolution with the payment provider.
6. Policy Updates
This Refund Policy may be updated to reflect changes in Paddle policies or legal requirements.